Customer Experience - Step 4: Completion & Follow-Up

Customer testimonial: Dream Backyard

Step 4 – Completion & Follow-Up

The hard work is done, and now it is time to enjoy your new outdoor retreat customized with your needs in mind. At V.I.P. Landscaping we don’t just complete the job, pack out, collect payment and leave without communicating. We want to ensure you are completely satisfied with your finished project.

Project Completion:
Once the crew has completed the project, they will thoroughly clean and tidy up the project area. Our goal for you, while enjoying your new living space, is to never know we were there. All crews have a detailed final checklist that is completed before leaving the job site to ensure great care was given to your project.

Final Walk-through:
Your designer will schedule a final walk-through with you, preferably within 48 hours of completion, to go over the whole project. We will make sure you are happy with the finished project, provide you with information on caring for your new area, and share any other pertinent information with you. Additionally, the designer will walk you through emergency shut-off for the irrigation system, clock programming, and general upkeep recommendations. Lastly, you will be given all warranty information and the opportunity to provide any feedback